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Customer support

Trowel customer support

Already working with Trowel and need a hand? Talk to our team, solve your questions step by step and get the most out of the tool.

Reply in under 24 h Personalized session Real people, not bots
Book my session Email support
Your question Received

< 24 h

Our team's response time

Our team
  • A person replies, not a bot
  • With your account and projects at hand
  • And the steps to apply it
Solved no ticket needed

Book your personalized session

Pick the slot that suits you best and we'll go through whatever you need, with your account and your projects in front of us.

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Prefer to write to us? The support address is right below.

Email us for technical questions

If your question is specific and doesn't need a call, drop us a line. Tell us which project or screen it's about and, if you can, attach a screenshot: it helps us solve it first time.

soporte@trowelapp.com

Reply in under 24 hours.

Your questions
Posting hours to a budget lineTuesday session Solved
Monthly progress billingBy email, in 3 h Solved
Team permissionsThursday session Solved
What you take away
  • Your setup reviewed
  • Your team knowing how to use it
  • And who to write to next time
How we work

Why choose our customer support?

Because whoever helps you knows Trowel and knows construction, so you don't have to explain your problem three times.

  • Personalized assistance

    You book a session and we spend it on your case: your projects, your setup and whatever questions you bring.

  • Quick and close

    Support emails are answered in under 24 hours, and in the session you talk directly to someone from the team.

  • The full picture

    We don't just solve today's question: we show you how to get the most out of the tool in your day-to-day work on site.

Frequently asked questions

What kind of help can I get?

Whatever you need to use Trowel day to day: setting the tool up, understanding a screen, reviewing how your projects are structured or solving a specific question. If it's a one-off, email is usually enough; if you'd rather go through it together, book a session.

How long do you take to reply?

Emails to soporte@trowelapp.com are answered in under 24 hours. Personalized sessions depend on the free slots in the calendar, which you can see on this very page.

What should I have ready for the session?

Having your questions clear and access to your Trowel account is enough. If it's about a specific project, having it at hand saves us half the time.

Book a free demo